Contact Numbers

+1 877 264 6471
usFaxUSA fax
+1 212 937 5201
+41 43 501 4900
gbUK (toll-free)
00800 3030 7070
southKoreaRepublic of Korea
southKoreaFaxRepublic of Korea fax
+41 43 501 4900
043 501 4900
+41 43 501 4900
+41 43 501 4900
+41 43 501 4900
+41 43 501 4900
+41 43 501 4900
+41 43 501 4900
worldOther countries
+41 43 501 4900
worldFaxOther countries fax
+41 43 501 4959

TurboDemo Support

Having a problem with TurboDemo? Our FAQ section will help you find your answer.

Still can't find the answer to your problem? Use our contact form to submit your query.

User Manual

A PDF version of the TurboDemo User Manual can be downloaded in:

FAQ Section

  1. My serial number and registration details are not working?
    • The registration details compose of three pieces of information: "Serial Number", "Field #1" and "Field #2" - all information is necessary to successfully register your software.
    • To ensure that you do not have any problems with your registration of ALLCapture, please Copy and Paste the information directly from the email sent to you into the appropriate registration fields.
    • View the following screenshot to help you further with the process.
    • Registration Help
    • x Close
  2. What are the minimum system requirements required for TurboDemo?
    • Function Requirements
      Main Program PC with Microsoft Windows 95 or later
      At least 50MB of available hard disk space
      128MB RAM or more (more memory will improve the performance)
      SVGA graphic card or better
    • x Close
  3. How can I begin capturing my screen?
    • Generating a demo or tutorial is easy and straightforward. The steps in the following example show you how to create your demo or tutorial (for this example we will use a screenshot size of 450x500 pixels):
      1. Start TurboDemo and click on "File | New Project" from the toolbar
      2. Specify a screenshot size of 450 (width) x 500 (height) pixels. TurboDemo will draw a red rectangle of 450x500 pixels on your screen
      3. Open your application in the red frame. Fit your application into this red rectangle using the hot-keys CTRL+SHIFT+P or CTRL+SHIFT+R
      4. With every click of your mouse in the red rectangle area TurboDemo will capture the process. Capturing can also be done by pressing the "Pause" key on your keyboard
      5. After repeating step 4, you can end capturing by clicking on the TurboDemo icon in the System Tray. When this icon is hidden from view, then press the "Print" key on your keyboard
      6. Edit your project, here you can add balloons, animated objects, etc
      7. Click "File | Generate Demo / Publish Demo" from the toolbar and select the format of your demos and tutorials: Flash, Java/HTML, EXE or AVI uncompressed
    • View video
    • x Close
  4. How can I publish a demo or tutorial to a website?
  5. How can I change the time for slides or the whole demo?
    • The display time of a slide is calculated using the parameters set in the menu "Project | Options". By adjusting the "Minimum Reading Time", "Mouse Cursor Speed", etc. you can alter the display time of a slide and the demo.
    • Display more detailed informationView video
    • x Close
  6. How can I generate/publish a demo?
    • Please follow these steps to generate or publish your demo or tutorial:
      1. Start TurboDemo and click on "File | Open Project" from the toolbar
      2. Select "File | Generate Demo / Publish Demo" from the toolbar and then choose the format of your demos and tutorials you wish to generate: Flash, Java/HTML, EXE, ASF, etc
    • View video
    • x Close
  7. How can I setup multiple interactive areas or objects?
  8. How do I add hyperlinks?
    • Please follow these steps to add a hyperlink to your project:
      1. Add your desired area by using the "Draw Objects" (such as freehand shape, rectangle or ellipse)
      2. Double click your defined object to assign it to the URL
      3. In the field "URL" you can insert an internet address, an e-mail address or any hyperlink you wish
    • If a person now clicks on the defined area, the URL will be opened. As an example, you can open external web pages from a demo or even start another demo.
    • Display more detailed information
    • x Close
  9. How can I resize a project?
    • After you have completed your project you are then able to alter the resolution size if required. You can shrink your project resolution size or enlarge it. This feature is accessible from the menu "File | Resize Project".
    • We recommend that any resizing of projects is completed before you add any objects (e.g. notes, balloons, etc.) as the object positioning can be effected afterwards.
    • Display more detailed information
    • x Close
  10. How can I insert sound into a slide?
    • Sound can be added different ways:
      • When you are in the thumbnail overview, you can click on the speaker symbol of the specific slide
      • In the single slide mode, you will find a speaker icon in the toolbar
    • Using either of these icons you will be prompted with the "Audio Wizard" which allows you to record or import a sound. The "Advanced Mode" of the wizard allows you to access the "Audio Editor" which has additional functions such as copy, cut, normalize and much more.
    • View video
    • x Close
  11. How can I hide or change the mouse cursor?
    • You can hide the mouse cursor using this icon Hide Mouse Icon which is situated in the toolbar or in the menu "Slide | Hide Mouse Pointer". Changing the appearance of the mouse cursor is available by double clicking the cursor icon in the slide or in the menu "Slide | Choose a Mouse Pointer".
    • View video
    • x Close
  12. The mouse cursor behaves odd after I changed it's position.
    • To explain this, we need to explain how TurboDemo works:
      • The "blue circle" is the mouse cursor's start point and the "red circle" is the mouse cursor's end point
      • The path between these points is automatically calculated by TurboDemo
      • When you create a screenshot with TurboDemo, the software looks at the current mouse cursor position (the start point)
      • On shooting the next screenshot TurboDemo looks again as to where the mouse cursor is located and takes the new coordinates (the end point)
      • The mouse cursor's end point on a slide is always the start point of the next slide. So as an example, if you moved the start point (blue circle) on a slide then you will see that in the previous slide the end point (red circle) position has also changed
    • x Close
  13. What is a "Rollover"?
    • A "Rollover" is an object that shows you a balloon or image if you move your mouse over a specific spot on the demonstration. This is normally used if you want to explain different parts on the screen without polluting it with notes and balloons that always remain on the slide.
    • View video
    • x Close
  14. When I play the demo there is no navigation.
    • This happens usually if the demo is created in full screen. The problem is that the navigation bar is attached at the bottom or at the right side of the demonstration, therefore the navigation is just out of sight. As a workaround you could use either the resize option (menu "File | Resize Project"), which will reduce the project size for you so that you can see the navigation bar or alternatively you can select a hidden control panel when exporting your project.
    • x Close
  15. How can I add screenshots to an existing project?
    • Screenshots can be added to an existing project using the menu "Project | Add Screenshots". These new screenshots will be added directly to the end of your current project. If you wish to insert new screenshots at an exact point within your project, select the slide you want the new screenshot(s) to go before and then select "Project | Insert Screenshots". There are also other options to add/insert images or blank slides.
    • View video
    • x Close
  16. How can I link demos together?
    • Demos can be linked together by using the URL function found in the menu "Slide | Insert Slide Action". Just type in the location as a relative path (/demo/demoname.swf) and the demo will be opened directly after the specific slide. If the demo is in the same folder, just type the file name.
    • Display more detailed information
    • x Close
  17. Can I import PowerPoint slides into TurboDemo?
    • Yes, it is possible. To do so requires each PowerPoint slide to be exported as a bitmap and then imported into your TurboDemo project. Alternatively you can run your PowerPoint presentation and capture each slide as it appears.
    • Unfortunately text animations within your presentation are not able to be captured. For this functionality and for a quick "single click" capture we recommend you use our ALLCapture product.
    • View video
    • x Close
  18. How do I create a transparent pause button?
    • This functionality is available in all versions of TurboDemo but the instructions can differ.
    • In version 7.0 or later, the creation of a transparent pause button is made very simple. Insert a pause button onto your slide, right mouse click on it and select "Make Invisible". To make it visible again, right mouse click and unselect "Make Invisible".
    • Please view our detailed information section for instructions for version 6.5 or earlier by clicking on the button below.
    • If you wish to have the latest version of TurboDemo, you can upgrade here.
    • Display more detailed information
    • x Close
  19. Which features are offered in the Standard and Professional versions?
    • TurboDemo Standard provides less interactivity than the Professional version and your projects can only be exported as SWF and animated GIF formats. TurboDemo Professional provides all the features found in our trial version but without limitation.
    • Our detailed comparison table will provide you with a overview of all our TurboDemo products.
    • x Close
  20. How can I turn the "Screenshot Wizard" options back on?
    • If your "Screenshot Wizard" does not appear anymore, it has been disabled at some stage by someone. You can reactivate this option by clicking the menu "View | Show Screenshot Wizard".
    • x Close
  21. How can I upload videos to YouTube?
    • YouTube accepts a wide range of video file formats such as WMV, AVI, MOV and MPG transferred from most digital cameras, camcorders and mobile phones.
    • YouTube also seamlessly accepts our ASF format.
    • We've found that files converted from WMV to one of the other formats our webpage accepts generally have a lower playback quality than other file formats. If you have your source video in a format other than a WMV file, you may want to encode directly to MPEG-4 (DivX, Xvid, SVQ3) at 640x480 resolution, with 64k mono MP3 Audio. If you have a source WMV in high bitrate and larger resolution you may want to convert to MPEG-4 at full resolution and then resizing to 320x240 using a high quality resizing algorithm - this can help reduce the number of artifacts you end up with.
    • x Close

Still can't find the answer to your problem? Use our contact form to submit your query.