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FILEminimizer Pictures Área de Soporte

¿Usted tiene problemas con FILEminimizer Pictures? Con el área de FAQ (preguntas frecuentes) queremos ayudarle a encontrar soluciones para su problema.

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Área de FAQ (en inglés)

1. Edition Comparison: What are the differences between FILEminimizer Office, FILEminimizer Pictures and FILEminimizer Suite?
   • Please click here to see the different features of each FILEminimizer edition.
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2. Serial Number: My serial number and registration details are not working?
   • The registration details compose of three pieces of information: "Serial Number", "Field #1" and "Field #2" - all information is necessary to successfully register your software.
   • To ensure that you do not have any problems with your registration of FILEminimizer, please Copy and Paste the information directly from the email sent to you into the appropriate registration fields.
   • View the following screenshot to help you further with the process.
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3. Registration: I've lost my registration information and/or application download link. How can I get them back?
   • Please use our online contact form or send an e-mail to support@balesio.com.
   • Provide us with your Cleverbridge reference number. It is contained within the subject of the e-mail confirmation you received after completing your purchase, as well as on your invoice.
   • Please note that without this information, balesio software will have to charge you for a registration information recovery fee.
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4. Technical Support: Am I entitled to technical support?
   • Every registered balesio customer is entitled to our technical support. However, due to the large volume of queries received by our sales and support teams, priority levels for responding to these queries are determined as follows:
     1. Registered customers having a valid Premium Pack (a yearly fee including all software updates, upgrades and technical support)
     2. Registered customers
     3. Non-registered customers with general support enquiries
   • balesio thanks you in advance for your understanding.
   • For registered customers with a support query, please provide us with your Cleverbridge reference number. This can be found in the subject field of the e-mail confirmation you received after completing your purchase, as well as on your invoice.
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5. Technical Support: What sort of information should I provide for a support enquiry?
   • When reporting problems, please include the following information:
     1. Can you reproduce the problem again if required? If so, how?
     2. Which version of Windows operating system are you running (Windows XP, Windows Vista, etc.)?
     3. Which balesio software and product version are you running (see "About FILEminimizer" in the Help menu)? Please include the complete "version" in your problem report.
     4. If a dialog box with an error message was displayed, please include the full text of the dialog box, including the text in the title bar.
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6. Images: What kind of pictures and images can I compress?
   • You can optimize any picture, graphic or photo saved in one of the following formats: JPEG, GIF, BMP, PNG, EMF and TIFF.
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7. Email: I cannot e-mail my files with the "Pack & Go" or the "E-mail Files" button.
   • This function is using the MAPI interface of Windows. Over this interface the application hands over the data to the operating system, which will send it to the appropriate e-mailing software. If your e-mailing software does not support this MAPI interface, you will get an error message. Please check if your e-mail program supports this interface and check also if the software is assigned as default e-mail program over the Internet Options.
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8. Compression Rate: I compressed my pictures and graphics and some of them were resized although it was not my wish. What happened?
   • FILEminimizer uses an intelligent method which optimizes graphics and pictures to automatically create the best relationship between image size, dimension and quality.
   • When the dimensions are too big, and the user has chosen the maximum compression rate, it often leads to the creation of an optimized copy which is a bit resized. This may not happen if you choose the "Standard" or lower compression rates.
   • If you wish to keep the original dimensions, go to Options | Configuration | Settings for images and untick the box "Allow image to be resized".
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9. Compression Rate: I compressed my pictures and graphics and some of them were converted into another format. What happened?
   • FILEminimizer uses an intelligent technique which optimizes graphics and pictures to automatically create the best relationship between image size, dimension and quality.
   • When the pictures are saved in a format which can be optimized, FILEminimizer converts it into another one which will allow the highest weight reduction.
   • If you wish to keep the original file format, go to Options | Configuration | Settings for images and select the option "Keep original image format".
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10. Compression Settings: What is the option "Use only for the output of lossless image format"?
    • As FILEminimizer uses an intelligent optimization technique, the software always looks for the highest compression rate for the pictures. For large TIFF or BMP files, it will often lead to a conversion into a JPEG file.
    • JPEG files are small in size but do not support transparency.
    • If you wish to keep the original quality of your pictures and ensure that the output file is a lossless format, go to Options | Configuration | Settings for images and tick the box "Use only for the output of lossless image format".
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11. Batch Process: Can I select and optimize several files as a batch process?
    • Yes, this is possible. FILEminimizer allows you to optimize up to 500 pictures simultaneously in a batch process:
      1. Browse to the location of your files with Windows Explorer or the FILEminimizer search function
      2. Choose several of your files or just press CTRL + A to select all files
      3. Right click on the selected files and choose "FILEminimizer" in the context menu to load all of the compatible files into FILEminimizer
      4. If FILEminimizer is open, you can "Drag & Drop" the files directly into the program
      5. You can also use the "Open" option, on the toolbar, within FILEminimizer to choose your files to optimize
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12. Trial Version: What are the limitations of the trial version?
    • We offer a 20 free optimizations trial version for download. The limitations of this free trial version are as follows:
      • FILEminimizer trial version will only allow you to optimize up to 5 files at 1 time
      • After you have utilized your 20 free optimizations, watermarks will appear in the created copies of your pictures
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13. System Requirements: What are the system requirements for FILEminimizer?
    • Please refer to the following requirements for the specific program part:

    • Function	Requirements
      Main Program	Windows 98, ME, 2000, XP, Vista, 7 Server 2000, Server 2003, Server 2008 Minimum 266MHz Pentium or compatible CPU 128MB RAM 30MB of available hard disk space
      Windows Explorer Add-in	Windows 98, ME, 2000, XP, Vista, 7 2000 Server, Server 2003

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14. Compression Rate: By how much will FILEminimizer compress my pictures, graphics and images?
    • This depends on the weight, resolution and format of your files, and on the compression level you have selected. Don't be surprised when you reach compression levels of up to 98%. Average compression rates vary between 80-90%.
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15. Languages: What languages is FILEminimizer supported in?
    • Yes. FILEminimizer supports English, German, French, Spanish, Italian and Japanese. With just one click, you can easily switch from one language to another within the actual program.
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16. Drag & Drop: Can I drag the image file onto the FILEminimizer icon?
    • Yes you can simply drag and drop the file onto the icon and the file will be put into the queue.
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17. Optimization: Will FILEminimizer delete or destroy my original file?
    • No. FILEminimizer creates an optimized copy in a folder that you can specify and also allows you to select the file name.
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18. Windows Explorer: Can I integrate FILEminimizer with my Windows environment?
    • Yes. FILEminimizer has shell context menu integration. Simply right mouse click on the file and select "FILEminimizer".
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19. Compression Software: Will compression software such as Zip and Rar programs do the same job?
    • No. Compression software such as WinZip or WinRAR work by compressing the raw data in your files, whereas FILEminimizer uses a number of different compression methods to optimize them. Therefore FILEminimizer will typically achieve a much greater compression rate with media-rich files. Additionally, with FILEminimizer there is no need to unzip your files before using them.
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20. Installation: If I send an optimized file to someone, do they need a copy of FILEminimizer to open it at their end?
    • No. The optimized file remains in a graphical format and can be opened like any other picture or image file.
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21. Optimization: Can I still edit my pictures and images after I have optimized them?
    • Yes. FILEminimizer will not affect the structure or layout of your pictures or images.
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22. Drag & Drop: I've tried dragging a file onto the FILEminimizer icon, but nothing happens. Am I doing something wrong?
    • You have probably already opened FILEminimizer. If FILEminimizer is already open, you should drag a file into the FILEminimizer window, rather than its icon. Also, please check whether the file you want to compress is already open or write-protected.
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23. Mac: Is there a Mac version of FILEminimizer?
    • There is no special version of FILEminimizer available for the Mac.
    • The problem with running FILEminimizer on a Mac is that the executable file (FILEminimizer.exe) cannot be run under Mac.
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24. Licensing: How does licensing work with FILEminimizer?
    • The license of FILEminimizer is limited to the user that the license is registered to. If you want to copy it to another desktop or make it available to another user on the same desktop, you will have to purchase another license.
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¿No puede encontrar una solución adecuada para su problema? Nos gustaría ayudarle - por favor rellene nuestro formulario de feedback y describa su problema. Intentamos a encontrar una solucián lo antes posible.